Contact Center

Bank of Beirut’s state-of-the-art Contact Center “BOBDIRECT” is a blended Customer Service Center available 24 hours a day and staffed with professionally trained consultants and live agents who provide you with world-class levels of quality assistance, first-contact resolution and Customer Satisfaction.

Services

Account-related services
Products Information
Services Information
Rates Inquiry
Complaints and feedback
Cards activation
Product instructions
Other Services

User Experience

BOBDIRECT ultimate objective is to satisfy your expectations and provide you with a unique customer experience. At BOBDIRECT, we commit to:

Being accessible
Treating customers courteously
Being responsive to your needs and requests
Acting promptly
Providing well-trained and informed employees
Telling customers what to expect
Meeting our commitments, keeping our promises

Contact Channels

BOBDIRECT is equipped with various contact channels, through which you can communicate with us:

Voice call (via our hotline 1262)
Email contact
Fax contact
Web chat sessions
Video conferencing
SMS

Bank of Beirut (UK) Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm reference Number : 219523.

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